Project Delivery Timeliness – Percentage of projects completed over a period of time.
Stakeholder Satisfaction – Survey-based usability evaluation on perceived usefulness and perceived ease of use.
Team Productivity – Overall output and efficiency of the team over a period of time.
2) System Developer
System Uptime – Percentage of time the portal is fully operational and accessible over a period of time.
Bug Resolution Time – Average time taken to fix reported issues or bugs.
Feature Deployment Frequency – Number of new features or updates released within a specified period of time.
3) Systems Administrator
Server Uptime – Percentage of time servers are fully operational and stable over a period of time.
Incident Response Time – Average time it takes to respond to and resolve server-related issues (between when the issue is escalated and resolved).
Backup and Recovery Success Rate – Percentage of successful backups and recovery tests over a period of time.
4) IT Support Specialist
First Call Resolution Rate – Percentage of support issues resolved on the first level of escalation.
Average Resolution Time – Average time taken to resolve an issue (in a raised ticket) over a period of time (between when issue is escalated and resolved).
User Satisfaction – User feedback ratings on support services provided over a period of time.
5) Content Manager
Content Accuracy Rate – Percentage of content free of errors or outdated information.
Update Frequency – Number of content updates made over a period of time.
Content Engagement Metrics – Metrics such as page views, time spent on page, and user feedback.
6) Data Analyst
Data Accuracy and Integrity – Percentage of data inaccuracy and security over a period of time.
Insight Delivery Timeliness – Time taken to deliver actionable insights or reports over a period of time.
Usage Analysis Reports – Frequency and quality of reports on portal usage patterns and trends over a period of time.
7) Code Vulnerability Expert
Incident Response Time – Measurement of the time between when vulnerability is escalated and resolved.
Security Breach Rate – Number of security breaches or vulnerabilities detected and resolved over a pre-defined period of time.
Compliance Audit Success Rate – Rate of compliance with data protection and cybersecurity standards.
